Frequently asked questions

Makook is the best platform to create a free online store in Syria. You can build your own store, showcase your products, and take orders from your customers. You don't need any technical skills or a credit card.

No. Makook (makook.app) is an independent Syrian e-commerce SaaS platform for building and managing online stores. It has no affiliation with Mackok Media (the podcast production network at mackok.com), regional delivery apps on Google Play, or the generic Arabic word for space shuttle.

Just your phone number and email address. You can pick your store name later. No paperwork, no credit card, and no commitment.

No. You don't need a business license or any complicated paperwork. Your phone number and email address are enough to create your store and start selling.

Not at all. If you can use Instagram or WhatsApp, you can run a store on Makook. Video tutorials walk you through every step, from zero to launch.

Minutes. Signing up takes about a minute, adding your first products takes a few more, and your store can be taking orders the same day.

Absolutely. The dashboard runs in your phone's browser and handles your whole store. Dedicated dashboard and point-of-sale apps for Android and iOS are coming soon.

Yes. The Free plan is free forever. It is not a trial and not a limited-time offer. Create your store and start selling without paying anything.

No. We don't take any commission on your sales. Your profits are 100% yours, no matter how big your business grows.

No. The Free plan stays free. The upcoming paid plans are completely optional and add extras like advanced reports and point of sale. Nothing about your store will change.

A complete online store with its own link, unlimited products, order and customer management, ready-made themes, cash on delivery, and essential reports. You can manage all of it from your phone.

Soon. Create your free store today and we'll let you know the moment Pro and Business launch.

You'll get a notification the moment a new order comes in, with full details in your dashboard. Track each order from received to delivered, and your customer always knows where their order is.

Yes. Makook fully supports the Syrian pound (SYP) and offers local payment methods like Sham Cash and the Paymera card, plus cash on delivery. It is built specifically for the Syrian market.

Prices are in Syrian pounds, and cash on delivery is always available. The platform is also ready to connect with local e-wallets and payment gateways like Sham Cash and Paymera, so you get paid smoothly and securely.

Yes. Clear, plain-language reports show your best sellers, day-by-day sales, and where your customers come from, so you can plan ahead with confidence.

In Damascus, orders are delivered to the customer at home through our partners Wadily, Aramex, and Yalla Go. You can also keep shipping exactly as you do today: your own couriers, in-store pickup, or branch-to-branch shipping between governorates with companies like Al-Qadmous on a cash-against-delivery basis. For a full breakdown of how shipping works in Syria, see our guide to e-commerce in Syria.

Connect your store to our delivery partners Wadily, Aramex, and Yalla Go, then create the shipment and buy and print the shipping label straight from your dashboard. Shipment status arrives automatically from the carrier, and your customer tracks their own shipment. We are partnering with more shipping companies to cover every Syrian governorate.

Yes. The choice is entirely yours: use our delivery partners, or keep delivering your own way, just like you always have.

Yes. You decide which areas you serve and the delivery fee for each one, and your customers see it clearly before they confirm an order. Choose the pricing that suits you: a fixed rate, free shipping above a threshold, a rate that varies by order value or weight, or a live rate calculated by the shipping company itself.

Yes. Choose from ready-made themes, then customize the colors and branding to match your identity. Every theme works on any device.

Yes. Your store gets a free link the moment you create it, and you can connect your own domain at any time so your address matches your brand.

Yes. The platform runs on secure, stable cloud servers that keep your store online around the clock.

Via live chat. You get fast, direct answers in Arabic from a team that knows your market.

Yes. A video library covers every step in detail, from zero to launch, plus ongoing workshops and courses.

Yes. There's an active merchant community on Facebook and WhatsApp where you can swap tips and wins with merchants like you.